Gangsta Wrapper

Returns Policy

We want to make sure you're completely satisfied with your purchase, so please take a moment to review our returns policy.

Please note that custom-made items cannot be returned as they are specially crafted to your specifications. For non-custom, unopened items, you have 30 days from the date of delivery to request a return. If the return is a result of our error, such as receiving an incorrect or defective item, we will cover the return shipping costs and issue a full refund.

Once we receive your returned item, please allow us 3-5 business days to process the return. The refund will be issued after the return has been inspected and approved. It may take a few additional days for the refund to appear on your account depending on your financial institution.

Requesting a return is simple. Just log in to your account and click on the "Complete Orders" link under the "My Account" menu. From there, you can click the "Return Item(s)" button and provide us with the necessary information.

If you have any questions or concerns about our returns policy, please don't hesitate to contact us. We value your business and want to make sure you're happy with your purchase.

Click Here to Download Our Art Submission Guidelines

FILE FORMAT:	Photoshop (.psd), PDF (.pdf), Illustrator (.ai or .eps), or 100% Scale 300dpi CMYK JPG (.jpg). Please include the highest resolution version of your original art as possible. Screenshots and images taken from social media or search engines do not meet this criteria.
FONTS:	All fonts should be embedded or converted to outlines/curves. If you are using third party or free fonts found on the internet it is best to embed these fonts. Some programs like Adobe Illustrator have the ability to convert the fonts to outlines / curves which is essentially the same as embedding the fonts. By embedding fonts you will ensure when we receive your file all fonts look the same on our end as they do on yours.
COLORS	For the best color reproduction design your file MUST be in CMYK. CMYK is the recommended color space and the native printing colors of our printers. Many programs have a default color space of RGB, which is the color space of computer monitors. If you send us a file that is RGB you will see a noticeable difference between the colors of the file you send and the final product. Since we are a digital printer and do not use inks we are unable to accommodate those looking to reproduce specific spot / Pantone colors. When a RGB file is printed in CMYK, many neon or bright colors cannot be reproduced so these colors will appear darker on the final product. For the best color reproduction design your file in CMYK.
SETUP / BLEED	If possible, please include a minimum of 0.25” Bleed, or 0.125” on all four sides. For cut lines, please use pure Magenta as a SPOT color. For kiss cut lines, please use pure Cyan as a SPOT color
DESIGN	At this time we do not offer custom design services but would be happy to refer to to several local, independent artists we work with!
QUESTIONS	If you have any additional questions, please feel free to reach out. We’re happy to chat!